Last updated: 20 July 2026
Effective date: 20 July 2026
1. Seller
Paid DreamSense subscriptions are sold by Rikama Technologies FZE LLC, registration number 5009, at Ajman Media City Free Zone, Ajman, United Arab Emirates.
Rikama is the Merchant of Record and handles cancellations, refunds and payment disputes.
Stripe processes the payment but does not provide the DreamSense product.
2. Cancellation
A subscription may be cancelled online through Account Settings or the Stripe customer portal.
Cancellation:
- stops the next renewal;
- normally keeps Premium active until the current paid period ends;
- does not automatically delete the DreamSense account or journal.
Deleting the app, stopping use or removing a card does not itself cancel the subscription.
3. First purchase
A user may request a full refund of the first paid DreamSense subscription within 14 calendar days after purchase.
This commercial guarantee:
- applies once per user, account and payment method;
- does not restart through another account or card;
- may be refused in cases of proven fraud or repeated refund abuse;
- does not limit stronger rights required by applicable law.
Premium may end immediately after a full refund.
4. Renewal payments
Renewal payments are generally non-refundable once the new billing period has started.
Rikama may approve a renewal refund where:
- the subscription was charged after a confirmed cancellation;
- the same renewal was charged more than once;
- the amount differs from the disclosed price;
- the payment was confirmed as unauthorised;
- Premium was not activated;
- the paid Service was materially unavailable or not supplied as described;
- applicable law requires a refund;
- the request was made promptly after an accidental renewal and there was no meaningful use after the charge.
A discretionary refund is not guaranteed merely because the subscription was not used.
5. AI-report dissatisfaction
A subjective disagreement with an AI-generated interpretation does not by itself qualify for a refund.
This does not apply where the paid Service failed to operate, was not delivered or was materially different from its public description.
6. Refund request
Send a request to support@dreamsense.me from the account email and include:
- account email;
- charge date;
- amount and currency;
- Stripe receipt or invoice number, if available;
- reason for the request;
- whether a bank dispute has already been opened.
Do not send full card numbers, passwords, CVC or dream/report content.
Rikama will normally respond within 5 business days.
7. Minimum product evidence
For a refund decision, Rikama may receive only limited technical evidence such as:
- Premium activation status;
- cancellation time;
- whether reports or transcription were used after the charge;
- whether a service outage or activation error occurred.
Rikama must not receive the text of dreams, AI reports, audio or sensitive classifications merely to review a refund.
8. Approved refunds
Approved refunds are returned through Stripe to the original payment method.
Bank and card-network processing time is outside Rikama’s direct control.
Refunds are not normally sent to another card, bank account, crypto address or third party.
9. Chargebacks
Users retain the right to contact their bank.
Where practical, contact support first so a billing error can be reviewed directly. A simultaneous refund request and chargeback may delay resolution.
Premium may be temporarily suspended during a payment dispute.
10. Abuse
A discretionary refund may be rejected where there is reasonable evidence of:
- multiple accounts used for repeated first-purchase refunds;
- stolen payment credentials;
- intentional substantial use followed by a bad-faith request;
- manipulation of payment disputes.
A valid mandatory consumer claim will not be rejected as abuse.
11. Mandatory rights
Nothing in this Policy removes a right that cannot legally be waived, including remedies for a digital service that was not delivered, was defective or was materially misdescribed.
12. Contact
Seller and Merchant of Record: Rikama Technologies FZE LLC
Registration number: 5009
Address: Ajman Media City Free Zone, Ajman, United Arab Emirates
Statement descriptor: DREAMSENSE
Support: support@dreamsense.me